Assistant Vice President– Customer Development & Merchandising

Inviting applications for the role of Assistant Vice President- Customer Development & Merchandising!

In this role, Customer Development will be integral support who will manage Business processes, tools & update systems, data governance, and reporting that Customer Account Managers can easily understand and use. Leader with deep domain expertise and analytics experience in Retail and Merchandising. Responsibility will be across solutioning, consulting, delivery, and managed services.

Responsibilities

Leadership track record of setting up and managing analytics & operations in a COE / shared services model

Develop and implement strategies to transform retail merchandising practices including products and processes on Assortment, placement, pricing, and promotion.

Lead pilot programs and initiatives to test merchandising concepts, technologies, and processes.

Minimum years of experience in retail merchandising with proven track record of driving transformational changes.

Strong analytical skills and proficiency in data analysis tools and techniques.

Drive transformations to ensure seamless delivery and customer experience liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc.

Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance.

Intense communication with all business partners to understand their needs and support them in the most efficient way for the company.

Work closely with global client's multiple cross functional teams to identify business needs, requirements and prioritize needs

Creates and owns the Operations Business Plan.

Lead assessments / blueprinting / due diligence for prioritization problem statements, planning offshore ability, building solution architecture.

Build PoVs , help structure POCs, is client front-ending, is a story-boarder, can respond to RFP / RFIs

Work on Digital Transformation (data strategy incl orchestration, Governance, Architecture, BI to build reporting / insights / analytics factory)

Establish good collaborative relationships with Clients, Sales team and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.

Achieve KPIs / SLAs contractually agreed

Deliver Operational Excellence Framework

Manage and lead calls with clients

Be proactive and ensure operations are run smoothly

Drive Transformation journey and improvement

Proactive and Self-motivated to follow up or chase with multiple teams for pending information

Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting

Identify problems / issues in day-to-day Operations and resolve them proactively

Highlight and escalate any issues that need attention

Qualifications we seek in you!

Minimum Qualifications

MBA with relevant experience in a Retail environment.

Flexibility to work in any shift

Relevant Team leading and Management experience

Good analytical mindset, problem-solving, organization skills, and attention to detail

Smart problem solver - generate good ideas and practical solutions

Team player, Dependable

Ability to prioritize tasks and multitask when required

MBA / PG in Retail Operations / Merchandising / Marketing

Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising / Promotion / Pricing / Marketing / Assortment Analytics

Strong exposure in ERPs - SAP, JDE, Oracle etc.

Strong analytical skills with the ability to collect, organize and analyse significant amount of data with attention to detail and accuracy.

Preferred Qualifications / Skills

Exposure to Retail industry in a global environment

Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.

Certification in Trade Promotions Management is an added advantage

Transitions Experience- Must have transitioned 1 or more processes successfully

Proficiency with Microsoft Applications - Excellent MS excel, PowerPoint skills is a must

Handle large datasets - Identify, analyse, and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights

Good team player and ability to manage large teams

Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations

Flexibility to adapt to a variety of engagement types, working hours and work environments and locations

Ability to learn different analytical tools as per business requirements.

Has a mix of modelling & programming experience & led analytics delivery.

Design Retail Analytical solutions - Define KPIs and metrics and develop BI solutions