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Executive - CRM

Executive - CRM

WOW Skin Sciencebangalore, karnataka, in
14 days ago
Job description

We’re Hiring : CRM & Retention Specialist | Bangalore (On-site)

Experience : 1–3 years in CRM, retention, or lifecycle marketing

🛠 Tools : Klaviyo / CleverTap / MoEngage or similar platforms

Key Responsibilities :

CRM Setup & Optimization

  • Build and manage customer journeys (on Klaviyo / CleverTap / MoEngage)
  • Define and optimize lifecycle flows (welcome, cart abandon, reactivation, winback)
  • Segmentation logic & experimentation

Platform & Agency Partnerships

  • Liaise with CRM tools' success teams for feature leverage
  • Work with external partners / agencies to manage campaigns, audits, etc.
  • Campaign Execution & Growth

  • Execute weekly / monthly campaigns (email, SMS, WhatsApp)
  • Own retention metrics — repeat rate, LTV, churn rate
  • Data & Analytics

  • Track flow performance (OR, CTR, CVR, revenue contribution)
  • Build dashboards / reports for team & leadership
  • If interested, kindly submit your application on the link mentioned below :

    https : / / forms.gle / Kas9aeJhFJzS3hvZ6 / Jobs@buywow.in

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    Crm Executive • bangalore, karnataka, in

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