Customer Support Executive - Banking Process

We are hiring a Customer Support Executive to handle customer queries and issues related to banking products and services. The role involves providing prompt and accurate assistance via phone, email, or chat, ensuring high levels of customer satisfaction while adhering to banking regulations and service standards.

Key Responsibilities :

• Respond to customer inquiries regarding bank accounts, transactions, cards, loans, and digital services
• Resolve customer issues efficiently and escalate complex cases when necessary
• Maintain accurate records of customer interactions and transactions
• Educate customers on banking products, digital platforms, and self-service options
• Adhere to compliance, security, and quality standards in all interactions

Key Skills :

Skills Required

Crm, Communication, Problem-solving, Security