KV Marketing Solutions is looking for the experienced and dynamic Customer Service Representative / Complaints specialist.
- International Logistic Process
- Excellent Communication Skills Required
- Training will be provided
- 5 Days working
Responsibilities-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits;Follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers Handle grievances to preserve the company's reputation.Go the 'extra mile' to ensure customer satisfaction.Skills required-
Proven experience in a customer service role.Proven track record in International BPO.Exceptional listening skills.Excellent communication and interpersonal skillsCool-tempered and able to handle pressure.Outstanding negotiation skills with the ability to resolve issues and address complaintsSkills Required
International Bpo, Interpersonal Skills, Communication Skills, Listening Skills, Customer Service, Negotiation Skills