Technical Support ExecutiveConfidential • Chandigarh

Technical Support Executive

Confidential • Chandigarh

30+ days ago

Job description

Key Responsibilities :

Customer Support : Provide timely and accurate technical assistance via phone, email, or chat, effectively resolving customer inquiries and issues.
Troubleshooting Diagnostics : Identify, diagnose, and resolve hardware and software issues, investigate root causes, and implement effective solutions.
Product Setup Configuration : Assist customers in setting up and configuring products, ensuring smooth onboarding and seamless integration into their systems.
CRM Management : Maintain accurate records of customer interactions, technical issues, and resolutions within the CRM system to track issue resolution and improve service efficiency.
Collaboration : Work closely with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open support tickets.
Customer Education : Educate customers on product features, troubleshooting methods, and best practices, empowering them to independently resolve common issues.
Solution Testing : Test and verify solutions to ensure complete resolution and customer satisfaction.
Documentation : Contribute to the creation of FAQs, knowledge base articles, and training materials to enable customers to access self-service resources.
Continuous Learning : Stay informed about product updates, software changes, and industry trends to enhance customer support capabilities.

Qualifications :

Experience : Proven experience in technical support or customer-facing roles, preferably in the tech or IT sector.

Technical Knowledge : Strong understanding of computer systems, software, hardware, and troubleshooting techniques.

Problem-Solving : Excellent diagnostic and problem-solving skills, with the ability to resolve complex technical issues.

Communication Skills : Ability to explain technical concepts clearly to non-technical customers, ensuring clarity and understanding.

Customer Focus : Strong verbal and written communication skills, with an emphasis on customer satisfaction.

Patience Professionalism : Ability to manage challenging customer situations with patience, professionalism, and a solution-oriented approach.

Teamwork Independence : Comfortable working independently as well as collaboratively within a team environment.

Preferred Skills :

CRM Support Tools : Familiarity with customer support software and CRM tools.

Certifications : Technical certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage.

Industry Experience : Previous experience in IT services or telecommunications is beneficial.

If you are passionate about solving technical problems and providing top-notch customer service, we would love to have you on our team!

Skills Required

It Services, Php, Customer Support, Microsoft, Customer Service, Troubleshooting, issue resolution , Crm, Seo, Technical Support

Technical Support Executive • Chandigarh