Technical Support Executive

Key Responsibilities :

• Customer Support : Provide timely and accurate technical assistance via phone, email, or chat, effectively resolving customer inquiries and issues.
• Troubleshooting Diagnostics : Identify, diagnose, and resolve hardware and software issues, investigate root causes, and implement effective solutions.
• Product Setup Configuration : Assist customers in setting up and configuring products, ensuring smooth onboarding and seamless integration into their systems.
• CRM Management : Maintain accurate records of customer interactions, technical issues, and resolutions within the CRM system to track issue resolution and improve service efficiency.
• Collaboration : Work closely with internal technical teams to escalate and resolve complex issues, ensuring timely follow-up on open support tickets.
• Customer Education : Educate customers on product features, troubleshooting methods, and best practices, empowering them to independently resolve common issues.
• Solution Testing : Test and verify solutions to ensure complete resolution and customer satisfaction.
• Documentation : Contribute to the creation of FAQs, knowledge base articles, and training materials to enable customers to access self-service resources.
• Continuous Learning : Stay informed about product updates, software changes, and industry trends to enhance customer support capabilities.

Qualifications :

Preferred Skills :

If you are passionate about solving technical problems and providing top-notch customer service, we would love to have you on our team!

Skills Required

It Services, Php, Customer Support, Microsoft, Customer Service, Troubleshooting, issue resolution , Crm, Seo, Technical Support