Customer Support Executives

Job Title : CSE

Experience Required : 0 to 2 years

Shift : Night (Rotational)

Key Responsibilities :

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements :

Skills Required

Sales, Crm Systems, Customer Service, Basic Computer Skills