Servicenow Lead

About Alphanext

At Alphanext Technology Solutions, we bring together exceptional talent and advanced technology to help organizations achieve their strategic goals. As a global leader in IT solutions, we foster a culture of collaboration, innovation, and professional growth.

Job Overview

We are seeking an experienced ServiceNow Lead to take charge of designing, developing, and optimizing the ServiceNow platform. The role demands expertise in the Customer Service Management (CSM) module, ITSM processes, and platform governance. The ideal candidate will demonstrate leadership in establishing technical standards, guiding platform teams, and aligning implementations with ServiceNow best practices.

Key Responsibilities

Platform Governance & Strategy :

Define and guide the execution of technical governance processes.

• Develop and implement standards for maintaining platform health and architecture integrity.
• Establish enterprise-wide technical architecture and implementation strategies to ensure success.

ServiceNow Platform Management :

Provide technical evaluation of demands against ServiceNow platform architecture and capabilities.

Technical Leadership :

Assess architecture and solution designs for alignment with ServiceNow best practices.

Health & Performance :

Conduct ServiceNow HealthScan to ensure performance, scalability, manageability, and security.

Team Building & Leadership :

Build and mentor a platform team focused on delivering innovation and value.

Technical Skills Required

Mandatory Expertise :

Customer Service Management (CSM) module experience

Preferred Expertise (any one) :

ITOM : CMDB, Discovery, Service Mapping

Certifications

ITIL Foundation Certification (or willing to obtain before joining)