Servicenow Developer

About Alphanext

At Alphanext Technology Solutions, we bring together exceptional talent and advanced technology to help organizations achieve their strategic goals. As a global leader in IT solutions, we foster a culture of collaboration, innovation, and professional growth.

Overview :

We are seeking a ServiceNow CSM Specialist with advanced technical proficiency to support the deployment, development, and integration of the Customer Service Management (CSM) module on the ServiceNow platform. The role involves ensuring successful implementation, customization, and optimization of ServiceNow modules while collaborating with cross-functional teams. The ideal candidate will have a strong background in development, integration, and support within the ServiceNow ecosystem.

Key Responsibilities :

Configure and customize the CSM module of ServiceNow, including workflows, UI actions, and business rules.

Develop and integrate ServiceNow with other enterprise systems using SOAP and RESTful APIs .

Create and manage client scripts, UI policies, UI actions, UI pages, and access control lists for enhanced functionality.

Configure and optimize Agent Workspace and Chat for seamless customer service operations.

Lead and support multiple integrations of ServiceNow with Monitoring Tools to enhance performance and reliability.

Provide technical support for incident, problem, and change management processes on ServiceNow.

Identify and recommend solutions to address system deficiencies and drive continual service improvements .

Enhance user experience and functionality through ServiceNow Service Portal development .

Utilize the NOW Experience UI Framework for advanced customization and development.

Support OpenFrame / CTI technology integration and functionality .

Manage internationalization (i18n) configurations to ensure global compatibility.

Work with JMS integrations and related technologies.

Provide technical guidance during instance upgrades and patching , when applicable.

Maintain flexibility in working hours to accommodate AP, EU, or US time zones as per project needs.

Required Skills & Experience :

Technical Expertise :

Strong functional knowledge of the CSM module in ServiceNow.

Proficiency in ServiceNow scripting including JavaScript, workflows, business rules, client scripts, UI policies, and UI actions .

Experience with API-based integrations using SOAP and REST .

Hands-on experience with Agent Workspace, Chat configuration, and ServiceNow Service Portal .

Functional understanding of OpenFrame / CTI technology, NOW Experience UI Framework, and JMS integrations .

Knowledge of internationalization (i18n) configurations .

Professional Experience :

1-2 years of hands-on experience in a ServiceNow support role ( Incident, Problem, and Change management ).

Experience with ServiceNow development, implementation, and integration .

Familiarity with instance upgrades and patching (a plus but not required).

Certifications (Added Advantage) :

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist – CSM (CIS-CSM)

Attributes & Soft Skills :

Analytical mindset to identify system deficiencies and recommend improvements .

Strong problem-solving skills with a focus on continual service improvement .

Effective communication and collaboration skills to work with technical and business stakeholders.

Ability to manage multiple integrations and ensure seamless system performance.

Educational Qualification :

Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) .