Job Description
: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the team of >
8 technical resources.
Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include : Perform software configuration and customization including, but not limited to : screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas : Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations.
Preferred Skills : Experience implementing systems using the Agile / Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ServiceNow certifications such as CSA, CIS and CAD are must. ITIL certification is a plus Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Servicenow Lead • pune, India