Conversation Experience Manager

Key Responsibilities

• Lead training and enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals.
• Collaborate with Sales and Product teams talign learning initiatives with departmental goals and customer needs.
• Build strategic partnerships with internal teams tco-create innovative learning solutions.
• Troubleshoot challenges with customers, partners and internal teams and provide guidance toptimize their IVA solutions and encourage self-sufficiency.
• Document processes, learning materials, and strategies with clarity and precision for all different levels.
• Experiment with latest product releases and emerging technologies tcontinuously improve personal expertise and future learning experiences.
• Develop and deploy solutions leveraging Large Language Models (LLMs) such as GPT, Claude, or open-source alternatives for enterprise use cases.
• Design and implement Retrieval-Augmented Generation (RAG) pipelines tenhance LLM performance with domain-specific knowledge.
• Apply Model Customization Prompting (MCP) techniques including fine-tuning, prompt engineering, and instruction tuning toptimize model outputs.
• Build and orchestrate Agentic AI systems, enabling autonomous agents tplan, reason, and act in complex environments.
• Design and manage Agent-to-Agent (A2A) communication protocols for collaborative multi-agent systems.
• Collaborate with cross-functional teams tintegrate AI capabilities intproducts and services, ensuring scalability and reliability.
• Stay current with advancements in generative AI, agent frameworks (e g, LangChain, AutoGen, CrewAI), and foundation model APIs.
• Evaluate and benchmark LLM performance using metrics such as factuality, coherence, latency, and cost-efficiency.
• Ensure ethical and responsible AI practices, including bias mitigation, explainability, and data privacy.

Required Skills Capabilities

Recommended Soft Skills Qualities

Skills Required

Ux Design, Data Analysis, User Research, Content Strategy