Customer Experience Manager
Total Environment Building Systems Pvt LtdBengaluru, Karnataka, India21 hours ago
Job descriptioncustomer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer maintenance of all customer data documentation and MIS collection targets reduction in escalations closure of escalations in a sustainable manner handing over of units within 30days from FIS date and registration of the unit within the specified timelines Mean time for ticket closure Reduction in number of escalations Keeping customer data up to date in SF Sending project updates on time every month
Areas of Accountability :
- To hand hold the customers from post-sales to Handover.
- All communication with customers as their SPOC.
- To support the collection team in reducing the over dues
Deliverables :
Metrics / KPIs :
Create a job alert for this search
Manager Customer Experience • Bengaluru, Karnataka, India
Related jobs
Identify and resolve pain points in the customer journey, proactively implementing solutions to reduce friction.Customer Advocacy & Escalation Management : .
Act as a customer advocate, representi...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Specialist
PoshaBengaluru, Karnataka, India Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously.Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Manager
ConfidentialBengaluru / Bangalore GreenCell Mobility is seeking a dedicated Customer Experience Manager to ensure that services delivered by our Business / Service partners and their extended networks consistently meet a pre-defined,...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Strategy Lead
LiciousBengaluru, Republic Of India, IN You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Director, Customer Experience & Operations
Zyoin GroupBengaluru, Republic Of India, IN Role - Director Customer Support.Industry - Fintech, Financial Services Preferred.Looking for a Director – Customer Support with strong focus on strategic leadership and transformation.Must have ha...Show moreLast updated: 20 hours ago
Customer Experience Manager
ScaleneWorksBengaluru, Karnataka, IndiaQuick Apply
- Promoted
Customer Experience Specialist
Vigoure MMA and FitnessBengaluru, Republic Of India, IN As a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community! Your main goal is to ensure every person, from new inquiries to long-t...Show moreLast updated: 30+ days ago
- Promoted
Manager - Digital Experience Insights
Delta Air LinesBengaluru, India Lead and mentor a team of digital analysts and insights specialists, fostering a culture of curiosity, collaboration, and continuous learning.
Own the roadmap for digital analytics initiatives, incl...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Product Manager
SentiSumBengaluru, Republic Of India, IN AI-native Voice of Customer (VoC) platform.We help global brands across Europe and the US understand.We’re now building the next-gen Customer Brain - an AI engine (Kyo) that powers real-time unders...Show moreLast updated: 13 days ago
- Promoted
Customer Experience Manager - Bangalore
ConfidentialBengaluru / Bangalore, India Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one ...Show moreLast updated: 4 days ago
- Promoted
Senior Manager User Experience
Archer Integrated Risk ManagementBengaluru, Karnataka, India Leader, User Experience Design.As true pioneers in Integrated Risk Management (IRM) software, Archer remains solely dedicated to helping customers manage risk and compliance domains, from tradition...Show moreLast updated: 21 days ago
- Promoted
Customer Experience Specialist
Infogainbangalore, karnataka, in As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities.Yo...Show moreLast updated: 13 days ago
- Promoted
Customer Experience Manager
HealthFabBengaluru, Republic Of India, IN Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments.We aim to revolutionize menstrual health and sustainable apparel categories.Over the last 5...Show moreLast updated: 11 days ago
- Promoted
Manager, Customer Experience & Technical Enablement - Acceldata Academy
ConfidentialBengaluru / Bangalore, India About this role in Acceldata Academy : .Acceldata Academy end-to-end, from customer journeys to labs and certifications.Your work will influence how customers, partners, and internal teams learn, suc...Show moreLast updated: 4 days ago
- Promoted
- New!
Principal User Experience Manager
JupiterBengaluru, Republic Of India, IN Role : - Senior Product Manager.Location : - Bengaluru, Karnataka.A subject that’s always on our mind.We go through a rollercoaster of emotions when it comes to money.
That’s why at Jupiter, our missi...Show moreLast updated: 20 hours ago
- Promoted
Customer Experience Manager
ZARABangalore Urban, Karnataka, India Being a CEM, the roles and responsibilities are : .To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct ...Show moreLast updated: 19 days ago
- Promoted
Manager, Customer Experience Analytics
Delta Air LinesBengaluru, Republic Of India, IN Delta Air Lines (NYSE : DAL) is the U.Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Experience Manager
dunnhumbyBengaluru, Republic Of India, IN Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
Customer Data Science, empowering businesses everywhere...Show moreLast updated: 14 hours ago