Customer Support

Description

We are seeking a dedicated Customer Support Representative to join our team in India. This role is crucial in ensuring customer satisfaction and providing exceptional service to our clients.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with professionalism and empathy.
• Maintain a high level of product knowledge to assist customers effectively.
• Document all customer interactions and feedback in the CRM system.
• Collaborate with team members to improve customer service processes and systems.
• Identify trends in customer queries and suggest improvements to enhance the customer experience.

Skills and Qualifications

Education

Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm)

Skills Required

Customer Engagement, Product Knowledge, Time Management