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Customer Support Executive

ConfidentialIndore

30+ days ago

Job description

Description

We are looking for a dedicated Customer Support Executive to join our team. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service. The successful candidate will be responsible for assisting customers with their inquiries, providing information about our products and services, and ensuring a positive customer experience.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information regarding products and services to customers.
Handle and resolve customer complaints effectively and efficiently.
Document all customer interactions in the CRM system.
Collaborate with other departments to enhance the customer experience.
Assist in creating and updating FAQs and knowledge base articles.

Skills and Qualifications

Excellent verbal and written communication skills in English.

Proficiency in using CRM software and Microsoft Office Suite.

Strong problem-solving skills and ability to think critically.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Customer-centric attitude with a passion for helping others.

Basic understanding of customer service principles and practices.

Education

Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science

Skills Required

crm software, email etiquette , Problem Solving, Active Listening, Data Entry, Product Knowledge, Time Management, Multitasking, Conflict Resolution, Customer Engagement

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Customer Support Executive • Indore