Senior Application Support Specialist

Your IT Future, Delivered.

SeniorApplication Support Specialist

With a global team of 5600+ IT professionals, DHL IT Servicesconnects peopleand keeps the global economy runningby continuously innovating and creating sustainable digital solutions. We workbeyond global bordersand push boundaries acrossall dimensions of logistics. You canleave your markshaping thetechnology backboneof the biggest logistics company of the world. All our locations have earnedthe#GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experience.

Grow together.

You will provide second level of application support to DHL DGF business unit in order to ensure the maximum availability and minimal disruption to business continuity.

Your Daily Tasks :

Perform the 2nd level support for the service within Service Level Agreements to DGF business users according to ITS processes with a focus on Incident and Problem Management

Demonstrate ownership of assigned events and incidents through to restoration and collaborate with oth er support teams within the organization and external suppliers

Demonstrate ownership of assigned events and incidents through restoration and collaborate with other support teams and external suppliers.

Maintains quality standards and policies.

Identifies opportunities for improvement.

Provides advice and guidance to less experienced colleagues.

Liaises with the development team to overcome known problems and fulfil user requirementsand system enhancement.

Supports delivery of build projects through their lifecycle (focus on user and technical acceptance testing (UAT / TAT), RTP and post-implementation support)

Being Flexible to work in rotational Night shifts.

Participate in 24 / 7 on-call support

You are able to work independently, prioritize and organize your tasks under time and work with less or minimal intervention. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

Ready to embark on the journey Here's what we are looking for :

Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

Minimum of 7 to 8 years of experience in Application support.

Proven experience in IT support, incident management, problem management, and change management.

Familiarity with ITIL framework and best practices.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Experience with specific IT support tools (e.g., ServiceNow, JIRA)

ITIL certification or similar qualifications

Hands-on experience with Linux operating systems and any common scripting languages

Practical knowledge of any RDBMS, experience with SQL

Experience in debugging, automated testing

Good time-management, organizational, multi-task and prioritization skills

An array of benefits for you :

Hybrid work arrangements to balance in-office collaboration and home flexibility.

Annual Leave : 42 days off apart from Public / National Holidays.

Medical Insurance : Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.

In House training programs : professional and technical training certifications.

Skills Required

Scripting Languages, Sql, Incident Management, Servicenow, Application Support, Rdbms, Jira, Change Management, Automated Testing, Problem Management, Itil Framework