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Queue Manager Tech Support

ConfidentialChennai, Indore

9 days ago

Job description

Description

We are seeking a Queue Manager Tech Support to oversee our technical support ticketing system in India. The ideal candidate will have a solid background in tech support, with a focus on managing customer inquiries and ensuring high levels of satisfaction.

Responsibilities

Manage and oversee the queue system for tech support requests.
Ensure timely response and resolution of customer issues.
Collaborate with the technical support team to prioritize tickets based on urgency.
Monitor and analyze ticket trends to improve service efficiency.
Provide training and support to team members on queue management processes.
Generate reports on ticket status and team performance.

Skills and Qualifications

2-6 years of experience in a tech support or customer service role.

Strong understanding of ticketing systems and queue management software.

Excellent communication and interpersonal skills.

Ability to analyze and interpret data for decision-making.

Proficient in troubleshooting technical issues and providing solutions.

Experience with CRM tools and support platforms.

Skills Required

Technical Support, Queue Management, Troubleshooting, System Monitoring, Networking Concepts, Database Management, Scripting Languages, Customer Service, Performance Tuning

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