Renault Nissan Technology & Business Centre India - Area Manager - Field & Services

Location : Mumbai & Chennai

Individual Contributor Role

Roles and Responsibilities :

• Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed
• Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy
• Contribute to the achievement of Customer Satisfaction and Service Retention objectives
• Deploy and pilot all animation systems of the network
• Ensure the service coverage on its territory
• Understand Business Profitability and measures to improve with necessary simulation Inform, manage the after sales commercial policy of Renault with the Dealer
• Reach the target of the workshop and distribution parts business
• Deploy the- customer engagement activities / service promotions (to retail customers) in the workshops of the network
• Drive the customer satisfaction index
• Prepare Training plan of the After-sales employees of the network , in relation with the training centre
• Provide feed-back to RIPL on the different programs efficiency
• Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time

Purpose of the Job :

(ref : iimjobs.com)