Job Title : Spare Parts Functional Specialist
Role Purpose :
Ensure timely and accurate availability of spare parts documentation, sales mode definitions, and network support, aligning with project milestones, customer needs, and operational efficiency in the aftersales business. Act as a bridge between the engineering team and aftersales network to translate technical changes into clear, usable spare part information for business operations.
Key Accountabilities
Expected Outcome :
Functional Activities :
Accurate & Timely Spare Parts Documentation :
- Coordinate regularly with engineering to track design changes; assess and document their impact on the spare parts catalogue; confirm interchangeability and update as required.
Sales Mode Definition for Spare Parts :
Define sales channels and availability for spare parts in line with business strategy, cost, logistics, and market requirements.Support Repair Feasibility Decisions :
Determine if parts can be repaired based on economic, logistical, and customer considerations; align with defined repair methods.Link Mass Production & After-Sales :
Establish and maintain references between production parts and aftersales parts; ensure service technical offers are updated accordingly.Accurate Reference Management :
Assign attributes for new part references (such as technical family, supplier, material, colour); create new references when necessary.Document & Publish Updates :
Record official spare part and design change information in the system (Phenix); validate and publish Service Information Exchanges (SIE).Network Query Resolution :
Respond promptly to network alerts and spare parts-related queries via HTL or email within defined SLAs (Urgent - 2 days, Standard - 7 days).Performance Measures (KPIs) :
100% on-time release of spare parts lists for projects in alignment with milestonesAvailability of replacement parts for all engineering changes during product lifecycle100% confirmation of interchangeability and documentation updates within 3 weeks of official change noticeSLA adherence : 2 days for urgent network queries; 7 days for standard queriesZero document rejections, correction tickets, or quality deviations in plate deliveriesSkills & Competencies :
Functional Competencies :
Spare parts catalogue managementStakeholder coordination across engineering, supply chain, and aftersalesChange management in product lifecycleVendor and supplier coordinationData accuracy and documentation integrity in business systemsBehavioural Competencies :
Strong analytical and problem-solving skillsDetail orientation and process complianceClear stakeholder communicationNegotiation and conflict resolution skillsCustomer-centric mindsetQualifications & Experience :
Bachelor's degree in mechanical, electrical / electronics, automotive engineering, or related field3-5 years' experience in the automotive sector, preferably in spare parts planning, aftersales operations, or product lifecycle coordinationRole Impact :
This role ensures that spare parts information is business-ready, enabling the aftersales network to respond quickly to market demands, minimise downtime for customers, and maintain high levels of service quality and operational efficiency.
(ref : iimjobs.com)
