Reservations Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Operations

• Manage daily reservations processes, ensuring all requests are handled in line with brand standards and response time.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Supervise the reservations team, ensuring clear communication and a collaborative, service-focused environment.
• Organize training for all staff.
• Maintain updated rate and availability information on TARS and other booking channels.
• Ensure accurate input and tracking of guest history and preferences.
• Oversee daily checks, reservations reports, and ensure systems are updated in real-time.

Guest Experience & Complaint Handling

Commercial Focus

Systems & Procedures

Qualifications

Additional Information

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Skills Required

Reservation Systems, Microsoft Office Suite