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Travel Agent

Travel Agent

WNSThane, Maharashtra, India
2 days ago
Job description

Mega Walk-in Drive at WNS-Thane on 18th SEP for Travel Process.

Interested candidates can directly walk-in for interview on 18th Sept Thursday from 11am-2pm at WNS, 6th Floor, Centaurus Building Hiranandani Estate, Thane (W).

Meet - HR Ruhi Shaikh

Key Responsibilities

  • Book international flights via GDS systems like Amadeus, Sabre, or Galileo.
  • Expertly handle flight reissues, exchanges, and refunds in accordance with diverse airline fare rules and policies.
  • Troubleshoot and resolve complex travel-related issues, such as flight cancellations, delays, and schedule changes, often under pressure.
  • Provide up-to-date and accurate information on airline alliances (e.g., Star Alliance, Oneworld), airline regulations, visa requirements, and relevant geographical factors affecting travel.
  • Advise clients on the most efficient and cost-effective routing, considering alternative airports, flight options, and preferred vendors.
  • Maintain accurate and detailed records of all client interactions, travel bookings, and payments.
  • Communicate with clients effectively through multiple channels (phone, email) to provide travel options, policy guidance, and exceptional customer service.

Required Skill Set

  • GDS Proficiency : In-depth, recent working knowledge and hands-on experience with a major Global Distribution System (e.g., Sabre, Amadeus, Galileo).
  • Fares and Ticketing Expertise : A strong understanding of ticketing, fare rules, taxes, and complex fare construction for international travel.
  • Airline Systems Knowledge : Familiarity with major airline alliances and their routing benefits, as well as airline-specific policies for reissues, exchanges, and refunds.
  • Geographical Expertise : Extensive knowledge of world geography, including major cities, airport codes, and travel logistics in various international regions.
  • Booking and Reservation Software : Proficiency with Microsoft Office Suite, CRM software, and internal travel management tools.
  • Attention to Detail : Meticulous planning and organizational skills are crucial to avoid costly errors in complex itineraries.
  • Problem-Solving : Decisive and successful problem-solving skills to navigate unexpected travel disruptions.
  • Communication : Excellent verbal and written communication skills to effectively relay complex travel information to corporate clients.
  • Customer Service : The ability to listen, empathize, and maintain composure while providing superior customer service to VIP clients.

    • Date - 18-SEP-25

    Time - 11 AM to 2 PM

    Location - WNS, 6th Floor, Centaurus Building Hiranandani Estate, Thane (W)

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    Travel Agent • Thane, Maharashtra, India