Network-Data Center-Datacenter ManagementSystems Integration Advisor

JOB DESCRIPTION

Req ID :

We are currently seeking a Network-Data Center-Datacenter ManagementSystems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

SolarWinds Subject Matter Expert (SME)

Responsibilities

• Serve as the Subject Matter Expert (SME) on SolarWinds and other Open-Source Monitoring products.
• Oversee the daily SolarWinds execution and maintain an expert view of the current SolarWinds State of Operations.
• Configure SolarWinds to meet the specific needs of the organization.
• Use SolarWinds to monitor the performance and availability of network and systems.
• Update and maintain the SolarWinds platform to ensure it is running smoothly and efficiently.
• Provide training and support to other users on the proper use of SolarWinds.
• Collaborate with other IT professionals to develop and implement strategies for improving network and system performance using SolarWinds.
• Act as Point of Escalation for any critical outages of the SolarWinds Monitoring System, including but not limited to, resolving availability issues, restoration of failed systems, and invoking disaster recovery procedures, during BCP invocation.
• Provide mentoring and coaching to Level 1 and Level 2 engineers.
• Participate in team reviews.
• Service improvements / enhancements by way of Service Improvement Plans, which include, but are not limited to, automation of routine activities, optimization of resources.
• Participate in capacity planning and capacity improvements.
• Provide Tier 3 Level Support on tickets escalated by level 2 engineers.
• Keep stakeholders updated through SOP, on business-critical incidents.

Skills

Relevant Experience 8+ Years

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at