Network-Data Center-Datacenter ManagementSystems Integration Senior Specialist

JOB DESCRIPTION

Req ID :

We are currently seeking a Network-Data Center-Datacenter ManagementSystems Integration Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Cisco Support Engineer

Responsibilities

• Troubleshoot : Identify and resolve complex network and product issues
• Provide support : Provide technical support to customers over the phone, email, or chat
• Escalate issues : Move unresolved issues to the appropriate internal teams
• Document issues : Log issues and solutions in a database
• Train customers : Provide training on new systems and products
• Monitor networks : Monitor networks for faults and ensure they meet business needs
• Plan improvements : Plan for future improvements and suggest IT solutions
• Ensure compliance : Ensure all IT meets industry standards
• Provide security : Oversee the security of systems and install antivirus protection
• Solves product and network problems of high complexity by quickly isolating and resolving issues.
• Increase customer network uptime by providing independent consultation to solve complex network and product problems.
• Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues.
• Submits complete and correct defect reports in area of expertise.

Skills

Relevant Experience 5+ Years

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at