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Associate Manager - Cloud & Data Center

Associate Manager - Cloud & Data Center

MicrolandBengaluru, Karnataka, India
16 hours ago
Job description

Essential Job Functions :

  • Monitor / maintain the operational, performance and integrity of the company's enterprise Infrastructure which includes but not limited to Applications, Websites, Servers, Routers, Switches, Firewalls, applications, HVAC, PDUs, etc.
  • Follow the documented standard operating procedure defined by the customer.
  • Co-ordinate with various IT teams for follow ups and escalations.
  • Initiate conference calls for any major outages and discussions.
  • Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
  • Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
  • Report incidents. Escalating complicated issues to management, other IT resources, third parties and / or vendors, as appropriate
  • Provide documentation for process changes and format updates; Minimize risk and exposure to system security and business interruption on company's infrastructure.
  • Actively participate in disaster recovery and BCP events
  • Work / escalates issues with vendors for any issues related to their product(s)
  • Work on ADHOC requests for reports and any other tasks assigned by senior / Lead / Manager
  • Follow the defined procedure for Shift Hand over.
  • 100% compliance to Information security related activities

NOC Engineer Requirements :

  • Bachelor’s degree in computer science, computer engineering, or a similar field.
  • Excellent troubleshooting skills.
  • Preferred knowledge on monitoring tools such as SolarWinds, PRTG, Splunk, AppDynamics and Extrahop.
  • Knowledge on ServiceNow
  • Knowledge of incident management, Change Management, and Problem management.
  • Knowledge on F5 and load balancers, Firewall / router / networking equipment o Enterprise level process and escalations
  • Preferred Certifications : CCNA, ITIL Foundation.
  • Ability to work flexible hours.
  • Good written and verbal communication skills.
  • Ability to work well under pressure.
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