Assistant Manager - Operations

About Us

Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travelers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.

Job Description

We are seeking a dynamic and experienced Assistant Manager – Operations. This role involves booking and coordinating hotels, transfers, attraction tickets, and other travel-related services for our guests. You will work closely with the Tele Sales team to ensure seamless travel experiences from initial planning to trip completion. Your responsibilities include overseeing the entire process, ensuring high levels of customer satisfaction, and maintaining operational efficiency. Demonstrated experience of working at a Destination Management Company (DMC) or a digital holiday booking platform is essential. You should be comfortable working in a fast-paced, data-driven environment.

To be successful in this role, you will need a unique blend of customer-centric creative thinking and disciplined execution.

Key Responsibilities

• Manage the booking process for accommodations, transportation, tours, and other travel-related services based on finalized itineraries from the Tele Sales team.
• Confirm and communicate all travel arrangements to guests promptly.
• Oversee the execution of travel plans, ensuring all services are delivered as promised and addressing any issues that arise.
• Coordinate with internal and external partners to ensure smooth operations and maintain relationships with service providers.
• Negotiate rates and logistics with partners to secure the best deals and ensure services meet company standards and guest expectations.
• Provide real-time assistance to guests during their trips, handling escalated issues and complaints professionally.
• Collect and analyze traveler feedback to continuously improve offerings.
• Collaborate with the Tele Sales, Customer Services, and Finance teams to ensure alignment, address inquiries, confirm payments, and manage vendor payments.
• Support and guide team members, fostering a collaborative and efficient work environment.
• Ensure compliance with company policies, procedures, and quality standards.
• Stay informed about global travel trends, destination updates, and travel advisories.

Requirements

Benefits

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Skills Required

Negotiation, Customer Service, Ms Office