Technical Marketing Manager

Title

Technical Marketing (Team Member)

Function

Technical Marketing

Department

Technical Marketing

Grade / Designation

Asst Manager- Manager

Location

Baner

Key Performance Indicator

To generate new business

EXPERIENCE

Experienced with handling customers

7-15 yrs

Qualification

BE Mechanical / Automobile

Languages to know : Tamil (Mandatory)

Tasks

To establish a single point of contact with customers

Generating an RFQ

To lead Concept Designing

Make 2-3 design options as solution

Customer mapping

Interact with customer andunderstand pain areas / the need

Lead NPD from inquiry to PPAP

Providing Technical / commercial proposals / solutions in line with customer requirement for New products or existing products

Price finalization and customer negotiations

Prepare and submit quote as per customer timeline

Tracking of various development projects till the completion stage

To review and address customer grievances in 2-2-2-2 by coordinating the CQC (Customer quality complaint) resolution. Prepare CAPA reports and submit to the customer.

Creating technical awareness among the customers for product in various campaign

Customer relationship management

Review of product related field issues

Exploring new business opportunities with the existing customers

Introduction of new products and technologies

Technical Assistance to After Market Team

Value engineering

Conducting IQAs on customer vehicles / equipment for all new products.

Support to brand manager for customer specific technical promotional activities

Settling commercial activities like pending payments or transactional issues and recovery and reconciliation

KNOWLEDGE

Application Engineering, Basic Engine, Filtration Basics

Diesel engine and its application on equipments

Product range and Technical knowledge of our products.

Manufacturing and engineering related knowledge.

FUNCTIONAL COMPETENCIES / SKILLS

Good understanding of customer requirement and means to fulfill the requirements.

Cool and calm attitude to main a diplomatic relationship with customer even under tremendous pressure.

Presentation, communication and costing skills

Diplomatic and negotiating skill.