Title
Technical Marketing (Team Member)
Function
Technical Marketing
Department
Technical Marketing
Grade / Designation
Asst Manager- Manager
Location
Baner
Key Performance Indicator
To generate new business
EXPERIENCE
- Experienced with handling customers
- 7-15 yrs
Qualification
BE Mechanical / Automobile
Languages to know : Tamil (Mandatory)
Tasks
To establish a single point of contact with customersGenerating an RFQTo lead Concept DesigningMake 2-3 design options as solutionCustomer mappingInteract with customer andunderstand pain areas / the needLead NPD from inquiry to PPAPProviding Technical / commercial proposals / solutions in line with customer requirement for New products or existing productsPrice finalization and customer negotiationsPrepare and submit quote as per customer timelineTracking of various development projects till the completion stageTo review and address customer grievances in 2-2-2-2 by coordinating the CQC (Customer quality complaint) resolution. Prepare CAPA reports and submit to the customer.Creating technical awareness among the customers for product in various campaignCustomer relationship managementReview of product related field issuesExploring new business opportunities with the existing customersIntroduction of new products and technologiesTechnical Assistance to After Market TeamValue engineeringConducting IQAs on customer vehicles / equipment for all new products.Support to brand manager for customer specific technical promotional activitiesSettling commercial activities like pending payments or transactional issues and recovery and reconciliationKNOWLEDGE
Application Engineering, Basic Engine, Filtration BasicsDiesel engine and its application on equipmentsProduct range and Technical knowledge of our products.Manufacturing and engineering related knowledge.FUNCTIONAL COMPETENCIES / SKILLS
Good understanding of customer requirement and means to fulfill the requirements.Cool and calm attitude to main a diplomatic relationship with customer even under tremendous pressure.Presentation, communication and costing skillsDiplomatic and negotiating skill.