Voice and Accent Trainer

JD - Facilitator

Delivering and overseeing the training of individuals or groups of employees, supervising and monitoring progress made via training programs.

Develop and understand training materials, work closely with individuals and evaluate how well employees have learned.

Liaising with managers and interviewing employees at all levels to identify and assess training and development needs.

The candidate needs to be open to travel. Good understanding of various training methodologies and tools.

Work with SBU heads to determine training needs and other development strategies and to do gap analysis, Interface with clients and progress business AR Caller Profile, Screening Interpret and comply with work standards, regulations, policies, and procedures.

Conduct seminars, workshops, individual training sessions etc, Manage training team and ensure training effectiveness, conduct TTTs, monitor employee competence to identify any need for retraining or continuous improvement; Interprets and complies with work standards, regulations, policies, and procedures, prepare educational material such as modules, E learning material, self-learning material etc., Veeknow new scope.

Design & Execution Reviews training received and ensures training files are complete, manage all training documents, maintain and verify training calendar, audits documentation for completed training, mentor the L &D team, manage training budgets Calibrate Other facilitators Conduct TTTs Manage training team and ensure training effectiveness.