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Online Customer Care / Response Executive
ConfidentialMumbai8 days ago
Job descriptionWork with the Company s Product Managers and carefully respond to consumer reviews on the app stores. (Most responses involve templates to be re-used). Monitor game feedback and create simple sheets that track how consumers are rating and reviewing games. Delight consumers with proactive responses, so that they give us better ratings and reviews! Fun Interactions with users on social media (includes replying to comments and messages)
Who could you be (Experience and Background)
- Someone with a minimum of 2 year s experience in Online Customer Service Management. (All responses are online only)
- Proven ability and an absolute proficiency in written and spoken English.
- The ability to complete tasks diligently and meet deadlines.
- Well-versed and has experience using social media tools
- Any stream Bachelor s degree or higher.
Educational Qualification :
Skills Required
Online Customer Service, App Store Management, Social Media Engagement, Consumer Feedback Tracking, Template-based Responses
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Customer Care Executive • Mumbai