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Customer Care Executive - Referral Management
ConfidentialMumbai11 days ago
Job descriptionExperience : At least 1 year of non-clinical experience, or freshers with strong communication skills are welcome to apply. Communication Skills : Excellent verbal communication skills, with a proficiency of Versant 5 or above in international communication. Organizational Skills : Strong ability to manage appointments, referrals, and information transfer with a high level of accuracy and attention to detail. Customer-Centric Support : A passion for delivering exceptional customer service and ensuring patient satisfaction.
Job Description : As a Customer Care Executive for a Referral Management process in Mumbai, your responsibilities will include :
- Referral Coordination : Managing and coordinating patient referrals to specialists or other healthcare providers.
- Appointment Management : Scheduling appointments with specialists and ensuring timely coordination between patients and healthcare providers.
- Referral Status Tracking : Monitoring and updating referral statuses to ensure efficient patient care and communication between providers.
- Information Transfer : Ensuring that all necessary patient information is accurately transferred between healthcare providers to facilitate seamless care.
Job Requirements : To excel in the role of a Referral Management coordinator or Customer Care Executive working in the referral management process in Mumbai, you should have the following :
Skills Required
Customer Care Executive, Career Development, Management, Customer Experience, Healthcare
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Customer Care Executive • Mumbai