Technical Support Analyst-UCC

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Location(s) :

• Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN

Line Of Business : Technology Services Group(TSG)

Job Category

Experience Level : Experienced Hire

Posting Title

UCC Technical Support Analyst

City

Global

Regular / Temporary

Regular

Line of Business

Technical Service Group

About The Role

We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure.

Functional Responsibilities For This Position Include

Role Requirements Include

The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following :

The Key Competencies For This Position Include

Qualifications / Skills : (Required minimum education and work experience for this position) :

Desirable Skills

Work Hours

The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08 : 00 to 18 : 00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements.

Perform all other duties and responsibilities as required by the immediate manager / supervisor.

Department / Team

With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management.

Working at Moody's

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EEO Policy

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Securities Trading Policy (STP)

MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Skills Required

Polycom, Okta, Microsoft Teams, Dns, audio visual support , extron, Cisco, Saml, Voip, Mpls, Active Directory, Sip, Servicenow, Vpn, Crestron, Sso