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Technical Support Representative – Voice

Technical Support Representative – Voice

TRDFIN Support Services Pvt LtdMeerut, IN
20 hours ago
Job description

Location : Noida Sec 135

Role & responsibilities :

  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
  • Walks customers through common phone hardware and software configurations to maximize service functionality.
  • Provides solutions and resolution resources for customer repair problems.
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  • Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile : -

  • Excellent communication skills
  • Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
  • Should be comfortable working in 24
  • 7 Working Environment
  • UG / Grad / PGs are applicable.
  • Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process.
  • Rotational shifts & Rotational week offs
  • Perks and benefits

  • Medicare Facilities.
  • Salary : 4.99 LPA.
  • Both side cab facilities. UPTO 25KM
  • Create a job alert for this search

    Technical Support • Meerut, IN

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