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We are Hiring - Voice Process Professionals - International Support - Bangalore
Infosys BPMDelhi, India2 days ago
Job descriptionEngage with international customers to resolve queries and provide outstanding support. Build rapport through active listening, empathy, and professional communication. Deliver solutions by understanding customer needs and navigating internal processes. Maintain high standards of ethics, integrity, and customer satisfaction. Adapt to evolving tools, technologies, and workflows with agility. Excellent communication and soft skills. Ability to structure calls professionally and efficiently. Empathy-driven approach to customer interactions. Positive, polite, and professional demeanor. Basic understanding of client processes and workflows. Ability to identify routine issues and resolve them effectively. Tech-savvy and quick to adapt to new tools and systems. Strong customer service orientation. Team player with a collaborative mindset. High adaptability to change and new challenges. Ethical and professional conduct at all times. Prior experience in customer service or contact center roles preferred. Open to graduates from any stream with strong communication skills. Work with global clients across industries. Be part of a robust technology ecosystem that fosters innovation and growth. Enjoy a collaborative culture, continuous learning, and career advancement opportunities. Full Name : Email ID & Mobile Number : Graduation Details (Degree) : Date of Birth : Post-Graduation Details (if applicable) : Total Experience : Relevant Experience (Customer Service / Solution Design) : Current / Previous Company Name : Current CTC (₹) : Expected CTC (₹) : Notice Period : Current Location :
Senior Process Executive & Process Specialist - International Voice Support
Location : Bengaluru, India
Work Type : Full-time | Night Shifts | Rotational Week Offs
Experience : 1 – 4 Years
Qualification : Any Full-Time Graduate (15 years of formal education)
✨ About the Role
We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we’d love to hear from you!
Mandatory Requirements :
- International Voice Support Experience - Must Have
- Excellent Communication Skills Speak, Read, and Write fluently in English
- Outstanding Customer Handling Skills
- Willingness to Work Night Shifts
- 100% Work from Office Bengaluru Location
What You'll Do :
Required Skill Set : General Skills :
Technical Skills :
Key Competencies :
Qualifications :
Preferred : Basic understanding or any customer support certification
Why Infosys BPM?
Interested or Know Someone Who Fits the Requirement?
Tag them in a reply mail or reach out directly to apply! Let’s build the future of customer service together.
Interested in this Opportunity? Let’s Get Started!
If this role excites you and aligns with your experience, we’d love to hear from you! Please share your updated resume along with the following details to :
pc.sriram@infosys.com
Candidate Information (Required for Screening)
Apply Now and Take the Next Step in Your Career!
We’re excited to connect with passionate professionals who are ready to make an impact.
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
www.infosysbpm.com
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
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Voice • Delhi, India
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