Technical Voice Process Consultant

JOB DESCRIPTON

Position Summary

Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband / OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information

Determines requirements by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

Under Graduates / Graduates

Fresher

Desired Skills and Abilities

Excellent Communication Skills

Basic Telephone Etiquettes

MS Office

Basic System Navigation Skills

Customer Focus and Being Attentive

Troubleshooting

Good reasoning and analytical skills

Active listening skills

Ability to comprehend customer requirements well.

Good understanding of ISP.

Criteria

Willing to work in Rotational shifts

5 days’ work / 2 rotational weekly offs

Transport facility provided

Desired qualifications :

10+2 or 10+3 or 10+2+4

Desired years of experience :

Fresher

Ready to Join Immediately!!!

Position :

Trainee Process Consultant (Technical Support)

Willing to work in rotational shifts

5 Days working, 2 Days split off weekly

2-way transportation

Desired Skills and Abilities :

Good communication

Good Analytical Skills

Work Location :

Gold Hill Square, 6th floor, Hosur main road, Bommanahalli, Bangalore – 560 076 and any other work locations of HGS India as applicable