Head of Customer Success
OrbitalMohali, Punjab, IndiaAbout Us
We’re Orbital — one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we’re trusted by Fortune 100 companies and startups alike.
Orbital was originally founded in 2022 by Ani Kunaparaju and Riley Soward, who split their time between New York City and Hyderabad. We have a fun, in-person culture, and a rapidly growing team around the world.
About the Role
You’ll own customer outcomes end-to-end. This role leads our CSM team, manages key accounts, and builds the systems that make our customer experience consistent and scalable. If you enjoy solving problems, creating structure, and working closely with Sales and Product, this role is for you.
What You’ll Do
You’ll work directly with our founders and team on the following :
Lead and mentor a team of CSMs; handle escalations and guide account strategy.
Own adoption, renewals, and expansions for key accounts.
Build and improve core CS processes (onboarding, health scoring, QBRs).
Monitor customer health and proactively manage risk and growth opportunities.
Partner with Sales on renewals and expansion motions.
Provide structured customer insights to Product and influence roadmap.
Improve CS operations, tooling, reporting, and forecasting accuracy.
What We’re Looking For
5–8+ years in Customer Success or Account Management in B2B SaaS.
2+ years managing or mentoring CSMs or owning senior-level accounts.
Strong experience with renewals, expansions, and executive stakeholders.
Proven ability to build scalable CS processes.
Highly data-driven with strong communication and cross-functional skills.
Comfortable in fast-moving, ambiguous environments.
Additional Perks
Fast-paced, high-energy startup environment
Free lunch, dinner, and snacks
Top-of-the-line health insurance
Opportunity to work with cutting-edge AI technologies
Create a job alert for this search
Head Of Customer • Mohali, Punjab, India
- Promoted
Presales Consultant
Infojini IncMohali district, India, India- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt Negotiatorpanchkula, haryana, in- Promoted
- New!
Head Of Customer Success
Primesoft IncMohali, Republic Of India, IN- Promoted
Head of Engineering
TalinkChandigarh, India, India- Promoted
Bluebash - Post-Sale Customer Success Manager
BluebashMohali, India- Promoted
B2b Saas - Plg Customer Success Specialist
Flowace.aiBaddi, Republic Of India, IN- Promoted
Customer Success Manager
Gleantapbaddi, himachal pradesh, in- Promoted
AVP Customer Success & Operations
TalentGumbaddi, himachal pradesh, in- Promoted
Avp Customer Success & Operations
TalentGumBaddi, Republic Of India, IN- Promoted
- New!
Sales Head
A start up in the field of audit and compliance automationChandigarh, India, India- Promoted
Sr. Customer Success
ConfidentialChandigarh- Promoted
- New!
Head of Customer Success
Primesoft Incbaddi, himachal pradesh, in- Promoted
Customer Success Associate
ConfidentialMohali- Promoted
Customer Success Specialist- Product Demo
Roundglass LivingMohali district, India, India- Promoted
B2B SaaS - PLG Customer Success Specialist
Flowace.aipanchkula, haryana, in- Promoted
Customer Success Manager
JungleworksMohali, India- Promoted
Customer Success
ConfidentialChandigarh- Promoted
){kind=logo}