Customer Success

Key Responsibilities :

• Customer Onboarding : Support the onboarding process for new customers, ensuring a smooth transition and clear understanding of the company's products or services.
• Customer Relationship Management : Build and maintain positive relationships with customers, serving as their main point of contact for support and communication.
• Customer Satisfaction : Monitor customer accounts to ensure satisfaction, promptly addressing issues or concerns to enhance overall experience.
• Upselling and Cross-Selling : Identify potential opportunities to upsell or cross-sell additional products or services to existing customers and collaborate with Sales and Marketing teams to pursue these leads.
• Customer Retention : Work proactively to reduce churn by understanding customer needs and ensuring continued value from the company's offerings.
• Customer Feedback : Gather and share customer insights and feedback with relevant teams to support continuous improvement in products and services.
• Collaboration : Partner with internal departments, including Sales, Marketing, and Product teams, to ensure customer goals are achieved and expectations are exceeded.
• Reporting and Documentation : Maintain accurate records of customer interactions, satisfaction metrics, and account updates in the CRM system.

Qualifications :

Skills Required

Crm, Salesforce, Hubspot, Zoho, Microsoft Office, Power Bi