Sr. Customer Success

Key Responsibilities :

• Client Management : Serve as the main point of contact for a portfolio of key clients, developing a deep understanding of their needs and objectives.
• Account Growth : Identify upsell and cross-sell opportunities to drive revenue and increase the value provided to clients.
• Relationship Building : Establish and maintain strong, long-term relationships with client stakeholders at all levels, including executives, managers, and end-users.
• Onboarding and Training : Guide clients through the onboarding process and deliver training to ensure they effectively use our products or services.
• Product Expertise : Develop a deep understanding of the products or services, offering expert advice, recommendations, and insights to clients.
• Client Success Plans : Collaborate with clients to create success plans, outlining clear goals, milestones, and strategies to drive desired outcomes.
• Issue Resolution : Address and resolve client concerns and challenges in a timely manner, coordinating with internal teams to find solutions.
• Feedback Collection : Gather and analyze client feedback to provide valuable insights for product improvements and enhancements.
• Renewal Management : Ensure clients renew their contracts by proactively managing renewal processes and mitigating churn risks.
• Reporting and Analytics : Utilize data to monitor client health, track usage, and provide actionable insights on client engagement.
• Team Collaboration : Work closely with cross-functional teams (sales, product, support) to ensure a coordinated approach to client success and satisfaction.

Qualifications :

Skills Required

Crm, Client Management, Sales Force