City Head - Fulfillment Operations

City Head - Fulfillment Operations

Locations :

Gurgaon, Mumbai, Bangalore, Pune

Experience : 6–10 years

Reports to : Fulfillment Head

About Ambak

Ambak is building India’s most trusted home loan platform - a tech-first, execution-obsessed fintech, backed by marquee investors and led by operators from Uber, Axis Bank, PolicyBazaar, Cars24, Freecharge and more. We are transforming how India experiences mortgages, with deep ecosystem partnerships and on-ground precision.

Role Overview

You’ll be the city-level P&L owner for fulfillment – driving conversions, managing senior bank stakeholders, and leading a team of Banking and Loan Advisors, while coordinating closely with the regional credit team to push files through with speed and accuracy.

This is a hardcore execution + analytics + stakeholder management role, not for the faint-hearted. You’ll be running a real-time war room every day.

Key Responsibilities

Team Ownership : Manage the Banking Team and Loan Advisors; drive login-to-disbursal rigor

Partner Management : Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations

Funnel Governance : Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time

Credit Coordination : Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals

Daily Dashboards : Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity

Process Adherence : Ensure compliance on documentation, tagging and sourcing

Stakeholder Communication : Liaise with Sales, Credit, Tech & Product for escalations and process interventions

What We’re Looking For

6–10 years in fulfillment / operations / sales support, preferably in home loans, lending, or fintech background

Prior experience managing banks, tele-sales teams

Obsessed with Numbers - Tracks Everything That Moves

Strong interpersonal and escalation-handling skills

Ability to lead teams with high energy and ownership

What You’ll Get

P&L ownership in a high-growth fintech

Leadership role interfacing with India’s top banks and NBFCs

Ground-zero execution and decision-making exposure