Position Overview :
We are seeking a proactive and strategic Partnership Program Manager to lead the end-to-end execution of the Softlink ORBIT Partner Program. This role will be responsible for onboarding, engagement, performance monitoring, enablement , and ongoing relationship management with our partners across multiple geographies. The ideal candidate is a collaborative leader, skilled in driving cross-functional alignment, building scalable systems, and nurturing long-term partner success.
Job Description :
Partner Program Management
- Own and execute the partner lifecycle from onboarding to performance tracking and renewal.
- Implement and evolve onboarding frameworks to ensure consistency and partner readiness.
- Maintain an accurate, real-time view of partner's progress, engagement, and growth potential.
Global Coordination & Relationship Management
Act as the primary point of contact for partners across regions (Asia-Pacific, Middle East, Europe, etc.).Facilitate regular check-ins, reviews, and feedback loops with partners.Build trust-based relationships that lead to long-term collaboration and mutual growth.Partner Pipeline & Growth Strategy
Collaborate with BD teams to identify, evaluate, and onboard new partners in priority markets.Assist in building a healthy pipeline of prospective partners aligned with business goals.Monitor partner performance metrics, deal flow, and contribution to market expansion.Enablement & Learning
Organize ongoing product knowledge sessions, updates, and release briefings for partners.Ensure access to learning tools (e.g., LMS), documentation, and relevant product decks.Collaborate with Pre-Sales / Product Success to deliver customized product training and demos.Internal Alignment & Cross-Functional Collaboration
Coordinate across departments including Marketing, Pre-Sales, BD, and Content teams for seamless partner communication.Ensure timely delivery of marketing assets, technical collateral, and strategic alignment.Drive internal reviews to refine frameworks and improve partner experience.Program Optimization
Continuously refine and streamline the partner onboarding and engagement framework.Maintain central dashboards for tracking partner lifecycle, documentation, and milestones.Introduce best practices for improving speed, clarity, and scalability of the program.Ideal Candidate Requirements :
3–6 years of experience in partnership management, channel sales, GTM strategy, or strategic alliancesProven experience managing international stakeholders or regional teamsExcellent interpersonal, communication, and relationship-building skillsStrong organizational ability to manage multiple partners, tasks, timelines simultaneouslyHands-on experience with CRM tools (Zoho), learning platforms, and collaboration toolsComfort working in a cross-cultural, fast-paced tech environmentShow more
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Skills Required
collaboration tools, CRM Tools, learning platforms, Zoho
