Customer Support Executive
GramPro Business Services Pvt. Ltd.kochi, kerala, in23 days ago
Job descriptionMake outbound calls (for inbound / outbound remittances, follow‑ups, promotions) Handle inbound customer calls (product queries, transactions, general support) Listen actively, diagnose needs, and offer solutions Maintain accurate call logs and reports Record customer details, interactions, resolutions Update and ensure integrity of customer data Convert leads into sales, meeting targets Deep knowledge of product lineup, features, pricing, policies Stay current on new launches, offers, and updates Follow call center protocols, scripts, and quality standards Track performance metrics (e.g. handle time, CSAT, adherence) Participate in QA reviews Escalate complex issues; coordinate with other teams to resolve
We are hiring for leading NBFC client based in Kochi.
Skills
- Excellent verbal communication in English,Tamil & Hindi; strong active listening
- Ability to multitask and manage high call volumes
- Strong problem‑solving and decision‑making skills
- Basic computer proficiency
- Customer‑centric mindset
Key Responsibilities
Customer Interaction
Data & Record Management
Sales & Conversion
Product Expertise
Quality, Compliance & Escalation
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Customer Support Executive • kochi, kerala, in
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