Customer Support Executive (Ethnic Fashion)

Customer Support Executive For an Online Ethnic Fashion Brand

Location : Kochi, Kerala, In-office

Salary : ₹18,000-25,000 per month

At Miriyam Lifestyle Private Limited (www.miriyam.store), we are looking for a Customer Support Executive with a passion for textiles, ethnic fashion, and customer delight to join our growing team. You will be the voice of our brand—helping customers with their shopping experience, assisting them in choosing the right products, and ensuring that every interaction reflects our commitment to quality and warmth.

The ideal candidate should have prior experience in textiles, sarees, or ethnic fashion retail, along with excellent communication skills in English and Malayalam. Knowledge of Hindi and Tamil will be considered an added advantage.

Key Responsibilities

• Serve as the first point of contact for all customer interactions across phone, WhatsApp, chat, and email.
• Handle inquiries related to orders, product details, deliveries, payments, returns, and refunds with accuracy and empathy.
• Offer product assistance and styling suggestions when needed—especially for ethnic wear or fabric-related queries.
• Process returns, exchanges, and cancellations as per company policy, ensuring a smooth customer experience.
• Maintain detailed and organized records of all customer communications and transactions.
• Resolve customer concerns independently and escalate complex issues to internal teams when required.
• Gather feedback and insights from customers to help improve service quality and online experience.

Qualifications & Skills

Why Join Us?

If you love ethnic fashion and enjoy helping people find the perfect outfit, this role offers a chance to grow with a brand that values tradition, elegance, and customer happiness.

Apply now and be part of a team that brings smiles—and style—to customers every day!