Facilities Helpdesk ExecutiveConfidential • Chennai, India
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Facilities Helpdesk Executive
Confidential • Chennai, India
25 days ago
Job descriptionMaintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Align with the team on all process Support for other cities during their absence Extend the support during business continuity Manage SLAs and timelines Should play a role of touchpoint for Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance eco system Liason with vendors for programs, events and ensure smooth execution 24 / 7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct Achieve Key Performance Indicators and Service Level Agreement
Role Summary :
We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA
What the job involves :
Helpdesk Management
- Phone Calls
- Slack channel queries
- Mail communications
- Liason with multiple functions
- Regular updates
Report Management
Team Player
Support FM Functions In Case Of Necessity
Skills Required
Slack, Risk Management
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Executive • Chennai, India
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