Helpdesk Personnel

Chennai - Tamil Nadu - India

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Log and track all support requests in the ticketing system.
• Escalate unresolved issues to the appropriate technical team.
• Assist in installing and configuring computer systems and applications.
• Maintain documentation of issues and solutions for future reference.
• Ensure timely resolution of queries to meet SLA requirements.

Service line : None

Skills Required

Technical Support, Documentation