CRM Architect

About Our Client

world's largest cosmetics and beauty company, headquartered in Clichy, France , with a presence in over 150 countries .

Job Description

• Technical Architecture Leadership :
• Provide technical leadership and ownership for the CRM applications within the SPACE program, ensuring alignment with L'Oréal's overall digital strategy and architectural standards.
• Define and oversee end-to-end solution architecture across CRM platforms, ensuring seamless integration, scalability, and efficiency.
• Develop and maintain architectural frameworks, documentation, and best practices for all CRM applications.

The Successful Applicant

• SPACE Loyalty Architecture Redesign :
• Lead the technical architecture redesign for the SPACE Loyalty project, transitioning from a VM-based architecture to a modern, containerized, and PaaS-based architecture.
• Code Management and Review :
• Oversee code management for the SPACE Loyalty application, including conducting code reviews (Java), maintaining documentation, and ensuring adherence to L'Oréal's development standards.
• Ensure version control and source code management practices are consistently applied across all CRM streams.
• Microservices Optimization :
• Optimize the microservice design for the SPACE Loyalty application, leveraging Spring Cloud framework and collaborating within the CR development process.
• Lead design and development efforts for microservices architectures across CRM streams
• Application Performance Optimization :
• Lead vendor performance testing and code-level optimization efforts to ensure optimal performance and scalability of the SPACE Loyalty application.
• Implement monitoring tools and processes to proactively identify and resolve performance issues.
• Integration Management :
• Manage the integration of SPACE applications with other relevant applications within the L'Oréal ecosystem.
• Architect and oversee API management and middleware integrations to ensure seamless data flow across platforms.
• Ensure proper synchronization and governance of customer data between CRM systems and other applications.
• Technical Support and Guidance :
• Provide technical support and guidance for other SPACE projects and ad-hoc application development initiatives.
• Collaborate with internal teams (Digital, Data, Security, Infrastructure, Enterprise Architecture) to address technical challenges and ensure project success.
• Vendor Management :
• Manage key vendor relationships, ensuring alignment with L'Oréal's technical direction, project timelines, and budget constraints.
• Collaboration and Partnership :
• Collaborate effectively with internal partners at the zone and country level, including Digital, Data, Integration, Security, Infrastructure, and Enterprise Architecture teams.

Qualifications :

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in application development with Java and Python.
• 7+ years of experience in architecture management and technical leadership.
• Experience with CRM, Marketing Automation tools, MDM
• Experience working with Google Cloud Platform.
• Experience with Azure Cloud services
• Strong analytical and problem-solving skills.
• Knowledge of source code / version management systems.
• Excellent communication and collaboration skills in English.
• Experience working with Agile methodologies.
• Experience in Digital and / or eCommerce development is a plus.