Citrin Cooperman - Dynamics 365 CRM Functional Lead / Solution Architect - Power Pages

About the Role :

We are seeking an experienced Dynamics 365 CRM Functional Lead & Solution Architect with deep expertise in Customer Service and Power Pages. This role requires a unique blend of strategic leadership, solution architecture, and hands-on functional design to deliver scalable, user-centric CRM solutions that drive business Responsibilities :

• Lead the end-to-end architecture and functional design of Dynamics 365 CRM Service solutions.
• Design, configure, and implement Power Pages portals to enhance customer and partner engagement.
• Translate complex business requirements into scalable, secure, and high-performing CRM solutions.
• Define and execute CRM strategy, roadmap, and governance frameworks in collaboration with stakeholders.
• Provide solution design oversight, enforce best practices, and mentor delivery teams.
• Drive integration strategies with Dataverse, Azure services, and third-party applications.
• Ensure solution compliance with security, performance, and data governance & Skills :
• 8+ years of proven experience with Dynamics 365 CRM (Customer Service, Sales, and related modules).
• Strong expertise in Power Pages portal design and deployment.
• Hands-on experience with Dataverse, Azure integrations, and solution architecture.
• Ability to bridge the gap between business and technology with strong stakeholder engagement and communication skills.
• Demonstrated experience in leading solution design and delivery teams.
• Knowledge of governance, compliance, and CRM best practices.

(ref : hirist.tech)