IT Officer, Business Solutions I - req34900

IT Officer, Business Solutions I

Job # : req34900

Organization : World Bank

Sector : Information & Communication Technology

Grade : GF

Term Duration : 2 years 0 months

Recruitment Type : Local Recruitment

Location : Chennai,India

Required Language(s) : English

Preferred Language(s)

Closing Date : 11 / 21 / 2025 (MM / DD / YYYY) at 11 : 59pm UTC

Description

Do you want to build a career that is truly worthwhile Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes : business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The incumbent will work on the eServices / ServiceNow team to support and develop service catalogs, build SLAs, Flow Designer, customer applications and customize modules.

As a unit within the Finance ITS (ITSTO), ITSSG is responsible for defining technology strategy and governance frameworks to align technology initiatives with WBG's business goals. The unit fosters cross-functional collaboration among tech teams, business units and external partners to ensure WBG's needs are met. ITSSG promotes governance and process alignment to catalyze business agility and optimizes technology investments to enable innovation, efficient scaling, compliance, resilience, and sustainability.

Duties And Responsibilities

• Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Asset Management and CMDB, Change & Release management, SLM, Flow, Service Catalog with customization and build in-house applications
• Assist in developing new custom applications or customizing OOTB applications
• Provide production support if needed for the supported applications
• Design testing plans and carry out the testing for the above
• Write necessary scripts to customize the applications.

Selection Criteria

Essential Job Functions & Required Skills

Non-Technical Skills

Teamwork

WBG Culture Attributes

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.

Skills Required

Servicenow, Json, Jquery, Wsdl, Release management, Rest, Javascript, Cmdb, Problem Management, Asset Management, Service Catalog