Guest Relations Executive

Roles & Responsibilities :

Greet and assist

walk-in clients, visitors, and channel partners

at the sales office or project site.

Coordinate

site visits , ensure proper arrangements, and inform the sales team in advance.

Maintain visitor records and update daily

walk-in reports .

Provide guests with brochures, project details, and amenities overview as needed.

Manage front-desk activities, calls, and appointment scheduling.

Ensure the

reception and sales lounge area

are tidy, organized, and presentable.

Follow up on client appointments.

Coordinate with internal teams (sales, admin, housekeeping) for seamless guest experience.

Handle client queries politely and escalate concerns to appropriate team members.

Required Skills & Attributes :

Pleasant personality with excellent

communication and interpersonal skills

Proficient in

MS Office (Word, Excel, Outlook)

Good command of

English, Hindi, and local language

Customer-focused attitude and

professional grooming

Ability to multitask and handle pressure in a fast-paced environment

Qualifications : Graduate in

Hospitality, Business Administration, or any relevant field

Minimum

1 year of experience

in guest relations / front office, preferably in

real estate, hospitality, or service sector