Reservations Executive

Knowing the entire Reservation System

Responsible for Hotel and Local Reservations and Reservation

Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.

Allocate daily tasks to Reservations staff.

Review reservations booked daily.

Review arrival report daily.

Responsible for the preparation of occupancy forecast.

Responsible for recording Company / Travel Agent Rates both in the system and correspondence file.

Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis

Identify Producing Accounts to ensure proper recognition by Reservation staff.

Knowledgeable in hotel and guest room facilities / services and ensures reservations agents are equally knowledgeable.

Responsible for various Production reports and supplies to each department concerned.

Monitoring Telephone manners and general performance of reservations staff daily.

Ensure special handling of repeat guests and very VIP guests.

Observe and ensure that proper telephone manners are maintained at all times

Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

Follows up on tentative bookings and updates reservation status

Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

Candidate with relevant experience in hotel industry preferred.