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Guest Relation Executive

Guest Relation Executive

The Grand HotelsIndia
23 hours ago
Job description

Guest Relation Executive — The Grand Hotels, Kanyakumari

Company

  • We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
  • From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.

Role (Full-time, On-site)

  • Welcome, escort, and personalize experiences for guests and VIPs.
  • Handle special requests, amenities, surprises, and celebrations.
  • Manage guest feedback; resolve issues or escalate promptly.
  • Coordinate with Front Office, Housekeeping, F&B, and Events for seamless service.
  • Maintain guest profiles / CRM and encourage reviews / loyalty.
  • Assist with express check-in / out, transport, tours, and local recommendations.
  • Support lobby hosting, queue management, and brand presentation.

    • Qualifications

  • 1–3 years in Guest Relations / Front Office; freshers with strong soft skills may apply.
  • Excellent communication, grooming, and interpersonal skills.
  • Customer-first mindset; calm under pressure.
  • Basic PMS / MS Office skills; upselling aptitude.
  • Hospitality Degree / Diploma (preferred).
  • English fluency; Tamil / local language a plus.
  • Flexible to work shifts / weekends.
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    Guest Relation Executive • India