Employee Success Data Specialist

Description

The ES Data Specialist is a member of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to Manager - Workday & Onboarding Data Operations and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities

The responsibilities of the ES Specialist include but are not limited to the following :

• Data Management for all forms of Employee data
• Process Manager Self-Service (MSS) transactions on Workday
• Audit Global Work Authorisation (GWA) for new hires and international transfers
• Case management - case triaging, adhering to TAT, meet CSAT expectations
• Contract management and BI Process
• Performing data audits to ensure meeting clean data requirements
• Create and analyse various HR reports
• Extend Support to Onboarding process - Data reporting, query management
• Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Provide system testing support of employee tools as needed and also support on system enhancements
• Ensure the accuracy of the internal Shared Services Community process documentation
• Own data integrity of all employee change transactions by following the outlined peer review / audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Bring process optimisation ideas to meet our efficiency goals
• Other duties and project work as required

Required Skills / experience

Requirements For Success

Skills Required

Data Management, Excel, Workday, data integrity, Data Privacy