Engagement Manager

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Location : India

Function : Engagement

Reports To : Regional Vice President

Position available from : Immediate

Role Overview

As an Engagement Manager at NIIT, you will support senior account leadership in the growth of learning service sales to our clients. Working under the guidance of an Engagement Director, you will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results. This role is ideal for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry.

Key Responsibilities

• Support the Engagement Director in managing key client accounts across regions.
• Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
• Create sales materials and tailored client presentations to support upsell or renewal opportunities.
• Lead and co-ordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Lead and coordinate QBR preparation and presentation and other related governance activities
• Help track win / loss data and sales KPIs across the portfolio to support continuous improvement.
• Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
• Collaborate with service line leaders on how to align internal solutions to unmet client needs
• Respond to routine client queries and escalate issues where needed.
• Contribute to preparation of business reviews, presentations, and reports.
• Track account metrics including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking and contribute to renewal preparation and upsell coordination.
• Ensure internal systems and documentation are up to date and accurate.
• Stay current on learning industry trends and client-specific developments.

Skills and Competencies

Knowledge

Experience

Equal Opportunity Statement

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.