Executive - Customer Management

Key Responsibilities :

• Customer Interaction :
• Serve as the primary point of contact for customer inquiries, complaints, and requests.
• Handle interactions via phone, email, chat, and social media professionally and efficiently.
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Issue Resolution :
• Resolve customer issues by clarifying concerns, determining the cause, and selecting the best solution.
• Escalate unresolved issues to appropriate departments while following up until closure.
• Customer Data Management :
• Maintain accurate and detailed records of customer interactions in CRM systems.
• Update customer accounts and contact information as needed.
• Reporting and Feedback :
• Provide regular reports on customer trends, recurring issues, and suggestions for improvement.
• Share customer feedback with internal teams to help refine processes and offerings.
• Process Improvement :
• Contribute ideas for improving customer service processes and enhancing the customer experience.
• Stay updated on company products, services, and policies.

Required Qualifications :

Working Conditions :

Skills Required

Customer Service, Problem-solving, Ms Office, Crm